Hire the Top 3% of Customer Support Agent
Looking for reliable customer support professionals to enhance your business? Elite Outsource connects businesses with top-tier remote customer support agents from Africa who provide exceptional service at an affordable cost. Our agents are trained in customer relations, conflict resolution, and industry-standard communication tools to ensure a seamless experience for your customers.
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Why You Need Customer Support Agent
Improve Brand Loyalty
Excellent customer service helps retain customers and strengthen your brand’s reputation.
Boost Customer Satisfaction
A dedicated support team ensures quick responses and issue resolution, leading to happier customers.
24/7 Support
With remote customer support, your business can provide round-the-clock assistance to clients worldwide.
Increase Efficiency
Let professionals handle customer queries while you focus on growing your business.
Cost-Effective Solution
Outsourcing customer support allows you to get high-quality service without the high costs of in-house staffing.
Need something more tailored?
Why Work with Elite Outsource?
Fast & Efficient Hiring Process
We provide quick turnaround times, ensuring that you get the right talent when you need them—without unnecessary delays.
High-Quality Talent at Competitive Rates
Elite Outsource connects you with experienced professionals at rates significantly lower than hiring locally—starting from just €300 per month.
Personalised Matching
We don’t use a one-size-fits-all approach. We carefully match each client with the best-fit talent based on their specific needs and industry.
No Agency Fees
Unlike traditional recruitment agencies, we do not charge agency fees. You only pay for the talent you hire.
End-to-End Support
We handle everything from recruitment and screening to contracts and payment processing, making the hiring process effortless for you.
How We Work
Define Your Needs
Tell us what you’re looking for—whether it’s a full-time hire, part-time support, or a project-based role. You can submit your requirements through our online form or a scheduled call.
1
Advance Payment
To secure your request, you’ll make an advance payment of 20% of the agreed salary or service fee. This is not an extra charge but part of the overall payment. The remaining balance will be paid at the end of the month or upon project completion.
2
Account Creation
We create an account for you on our platform, giving you a dedicated space to manage the hiring process and communicate with our team.
3
Tailored Talent Matching
We carefully screen and match you with the most suitable remote talent based on your business needs, ensuring a perfect fit for your project.
4
Seamless Collaboration
Once you approve the selected talent, work begins immediately. Our process ensures smooth communication and efficiency between you and your remote hire.
5
Payment Processing
At the end of each month or upon project completion, we send you an invoice for the remaining balance. You pay your talent through our platform with no additional charges
6
Ongoing Support
We provide continuous support even after placement. Need additional talent or facing any issues? We’re here to help!
7
Ready to hire top remote talent? Our simple and efficient process ensures that you get the right professionals without any hassle.
FAQs
What types of customer support services do your talents offer?
Our customer support professionals specialize in:
- Live Chat & Email Support – Fast and professional responses to customer inquiries.
- Phone Support – Handling inbound and outbound calls with excellent communication skills.
- Technical Support – Troubleshooting and problem resolution for customers.
- Help Desk & Ticketing Systems – Managing customer queries through platforms like Zendesk, Freshdesk, and HubSpot.
- Social Media Support – Engaging with customers via Facebook, Twitter, Instagram, and more.
Can I hire customer support agents for 24/7 service?
Yes! We can provide round-the-clock customer support by matching you with agents available for different time zones and shifts.
How much does it cost to hire a remote customer support agent?
Our customer support agents are available at affordable rates, starting from €200 per month as salary, with no agency fees.
How do I ensure the agent fits my company’s customer service style?
We carefully match each agent to your business based on your service culture, required skills, and language preferences to ensure a perfect fit.
What happens if I am not satisfied with the customer support agent?
If you’re not satisfied, we offer a free replacement within 14 days to ensure you get the right talent for your business.
Do I need to manage any contracts or paperwork?
No. We handle all administrative tasks, including contracts, so you can focus entirely on your project.
About Us:
At Elite Outsource, we bridge the gap between European employers and top-tier African talents.
Locations:
Netherlands:
J.M. Keynesplein 10, 1066 EP Amsterdam.
Nigeria:
3 Iyen Street, off effionayi Street. Upper mission extension Benin city.
Unit E5, Silvercrest Oakwood Estate. Off Orchid Road. Lekki Phase 2. Lagos.
